Plans:
Response Time:
Monthly/Quarterly/Annual
2-24 hours
Plans:
Response Time:
Quarterly/Annual
4-24 hours
Plans:
Response Time:
Monthly/Quarterly
2-12 hours
Plans:
Response Time:
Quarterly/Annual
4-24 hours
Plans:
Response Time:
Quarterly/Annual
4-24 hours
Plans:
Response Time:
Monthly/Quarterly
12-24 hours
Report issues with photo/video upload and voice notes for faster resolution
Track ticket status, technician assignment, and ETA in real-time
Book preventive maintenance visits at your convenience
Access complete service history, reports, and documentation
Chat directly with support team and assigned technicians
One-tap access to 24/7 emergency support hotline
Real-time device tracking, 124-point electrical alerting, and auto-ticket generation — WINDAY AMC isn't just a service contract. It's a live ERP system watching your building 24/7 so you don't have to.
Every camera, biometric reader, switch, and electrical panel is pinged live via VPN. If anything goes offline, we know in seconds.
IoT gateway monitors LT/HT panels for power factor, max demand, DG health, pump anomalies, harmonics and 119 more parameters.
When a device goes offline or threshold breaches, system auto-creates a service ticket and assigns nearest technician.
Dedicated portal: all device statuses, power readings, open tickets, AMC documents, invoices in real time.
Track DG run hours, fuel levels, dry-run risk, pump cycling. Schedule preventive visits on actual usage data.
Digital DCs, warranty registry, service reports, invoices — all accessible online. Every visit documented with before/after photos.
All brands: Hikvision, Dahua, CP Plus
IP Monitored
ZKTeco, Honeywell, Biomax
IP Monitored
Schneider, Siemens, L&T, ABB
IoT Monitored
Schneider, ABB, L&T, Siemens
IoT Monitored
Cummins, Kirloskar, Ashok Leyland
IoT Monitored
Cisco, D-Link, TP-Link, Ubiquiti
IP Monitored
Access live device status, power readings, tickets, invoices from any browser or phone 24/7
Configure who gets which alert. FM gets power alerts, IT gets network alerts.
Every visit, reading, spare part documented with photos. Available to download anytime.
Auto-generated monthly PDF with energy, uptime %, SLA compliance.
Every device gets QR label at installation. Scan to pull warranty, service history instantly.
24 alerts
Track DG run hours, fuel levels, dry-run risk, pump cycling. Schedule preventive visits on actual usage data.
24 alerts
DG not taking load, start delay beyond SLA, fuel low/theft, DG overload, run hours service due, weekly test
24 alerts
Lift trip, excessive run duration, overuse cycles, kW per trip trend, auto-route electrical vs mechanical, holiday anomaly
24 alerts
Dry-run detection, overload/blocked pipe, fire pump unexpected run, phase imbalance, bearing wear trend, predictive PM
24 alerts
Capacitor bank trip, AHU runtime anomaly, after-hours lights, tenant sub-meter spike, unauthorized load, carbon reporting
We visit, document all equipment, assess monitoring requirements
Device registry, QR labeling, warranty tracking setup
Gateway installation, IP device enrollment, alert configuration
Portal access, alert testing, team training session
Scheduled visits, predictive maintenance, 24/7 monitoring
Single system AMC
Complete building protection
Total intelligent monitoring
Tell us about your facility and we'll create a customized AMC proposal with transparent pricing and clear deliverables.
Mon–Sat 9am–7pm
Traditional AMCs are just scheduled visits and reactive repairs. WINDAY AMC is proactive and intelligent. We continuously monitor your devices 24/7 via IP and IoT connectivity. If a camera goes offline or your power factor drops, we know immediately and create a service ticket automatically. You get a live ERP dashboard showing real-time device status, power readings, and service history. It's like having a building management team working around the clock.
For IP devices like CCTV cameras and biometric readers, we use your existing network via VPN for monitoring. For electrical systems (LT/HT panels, DG sets, pumps), we install a compact IoT gateway that connects to your energy meters via RS485. The gateway is non-intrusive, doesn't affect your operations, and sends data to our cloud platform. Installation is typically completed in 1-2 days depending on site size.
We provide AMC services across all of Hyderabad including HITEC City, Gachibowli, Madhapur, Kondapur, Banjara Hills, Jubilee Hills, Secunderabad, Uppal, LB Nagar, Kompally, and surrounding areas. For locations beyond Hyderabad city limits, we assess coverage on a case-by-case basis. Our technician network ensures we can reach most sites within our SLA timelines.
Response times vary by priority level. P0 (critical failures like complete power loss or security breach) receives immediate response with technician dispatch within 1 hour. P1 issues (device offline, critical alert) have a 4-hour SLA. P2 issues (preventive maintenance, non-critical repairs) have an 8-hour SLA. P3 (routine maintenance) is 24 hours. All response times are tracked in your ERP portal and reported monthly.
Yes. Your dedicated customer portal is fully responsive and works on any smartphone, tablet, or computer. You can check device status, view power consumption data, review open tickets, and download reports from anywhere. We also send real-time alerts via SMS, WhatsApp, and email based on your preferences. You can configure different stakeholders to receive different alerts.
Our standard AMC contracts are annual (12 months) to ensure continuity of monitoring and preventive maintenance effectiveness. For enterprise clients with larger installations, we also offer multi-year contracts with locked-in pricing and dedicated support teams. Contract renewal is straightforward, and we provide 60 days advance notice with updated proposals based on any changes to your equipment inventory.
We provide AMC for both existing equipment and new installations. During the initial site survey, we assess the condition of existing equipment, document warranty status, and create a baseline inventory. For older equipment that may need immediate repairs or upgrades, we identify these in our proposal separately from the AMC scope. Once onboarded, all equipment receives the same level of monitoring and maintenance regardless of age or installation date.
An Annual Maintenance Contract (AMC) is a service agreement between a facility owner and a maintenance service provider that ensures continuous upkeep, preventive maintenance, and rapid response to equipment failures throughout the year. Unlike ad-hoc repair services that react to breakdowns, an AMC provides scheduled preventive maintenance, priority response times, and predictable budgeting for facility management.
Modern AMC services have evolved beyond simple maintenance schedules. With WINDAY's AI-powered platform, AMCs now include real-time device monitoring, automated alert systems, and predictive maintenance capabilities that identify potential failures before they cause downtime. This proactive approach significantly reduces unexpected costs and extends equipment lifespan while maintaining optimal performance.
CCTV systems are critical for security and require continuous monitoring to ensure all cameras remain operational. WINDAY's CCTV AMC services in Hyderabad provide 24/7 IP-based monitoring of every camera in your network. Through VPN connectivity, our system pings each camera at regular intervals and immediately alerts you if any device goes offline.
Our CCTV AMC includes quarterly preventive maintenance visits where technicians perform camera cleaning, lens alignment, cable inspection, and firmware updates. We support all major brands including Hikvision, Dahua, CP Plus, and provide both hardware repairs and configuration support. NVR/DVR health monitoring ensures your recording systems maintain adequate storage and proper functionality.
For IT parks, commercial complexes, and industrial facilities across Hyderabad's HITEC City, Gachibowli, Madhapur, and other business districts, uninterrupted CCTV coverage is essential for security compliance and asset protection. Our managed CCTV AMC ensures your surveillance system never has blind spots due to undetected camera failures.
Electrical panel maintenance is crucial for safety, energy efficiency, and regulatory compliance. WINDAY's electrical AMC services cover Low Tension (LT) panels, High Tension (HT) panels, Distribution Boards (DBs), Power Control Centers (PCCs), and Diesel Generator (DG) sets with comprehensive monitoring and preventive maintenance.
Through IoT gateway installation, we monitor 124 electrical parameters in real-time including power factor, maximum demand, voltage fluctuations, current imbalances, harmonic distortion, and energy consumption per feeder. This level of monitoring enables early detection of potential failures such as loose connections, overheating components, or degrading circuit breakers before they cause outages.
Our preventive maintenance includes connection tightening, insulation resistance testing, circuit breaker calibration, capacitor bank verification, and thermal imaging inspections. For DG sets, we track run hours, fuel consumption, battery health, and ATS/AMF functionality while ensuring compliance with statutory requirements and pollution control norms.
Whether you manage a small commercial building or a large industrial facility in Hyderabad, our electrical AMC reduces downtime, optimizes energy costs, and ensures safety compliance with minimal intervention required from your facilities team.
Access control systems require consistent operation to maintain security protocols and employee attendance tracking. WINDAY provides specialized AMC services for biometric readers, fingerprint scanners, face recognition systems, card readers, and access control servers across Hyderabad.
Our IP monitoring system tracks each biometric reader's online status and immediately alerts security teams when an entry point reader goes offline, preventing security vulnerabilities. Regular preventive maintenance includes reader cleaning, firmware updates, door controller checks, and database optimization to ensure fast authentication and accurate attendance records.
We support all major brands including ZKTeco, Honeywell, Biomax, and eSSL, providing both hardware maintenance and software configuration support. For organizations with multiple locations across Hyderabad, our centralized monitoring dashboard provides visibility into access control health at all sites from a single interface.
WINDAY Associates has pioneered the integration of ERP technology into traditional AMC services, creating India's first AI-powered AMC platform. This technological advancement transforms passive maintenance contracts into active building management systems that provide continuous oversight of all monitored equipment.
The WINDAY ERP platform consolidates data from IP devices, IoT sensors, and energy meters into a unified dashboard accessible via web browser or mobile device. Facility managers can view real-time device status, historical performance data, energy consumption trends, open service tickets, maintenance schedules, and compliance reports from anywhere at any time.
Automated ticketing eliminates manual service request processes. When the system detects a device offline or parameter breach, it automatically generates a service ticket, assigns the nearest available technician, and sends notifications to configured stakeholders. Every service visit is documented with before and after photos, replaced spare parts, and technician notes, creating a comprehensive maintenance history.
Monthly auto-generated reports provide insights into system uptime percentages, SLA compliance, energy efficiency metrics, and maintenance costs, enabling data-driven facility management decisions and supporting ISO 50001 energy management certification requirements.
Hyderabad's booming IT and commercial real estate sector demands sophisticated facility management solutions. IT parks in HITEC City, Gachibowli, Kondapur, and Madhapur house thousands of employees and require uninterrupted operation of critical infrastructure including CCTV systems, access control, electrical distribution, backup power, HVAC systems, and IT networking.
WINDAY's comprehensive AMC services address the unique requirements of Class A commercial properties where downtime directly impacts tenant satisfaction and business operations. Our multi-system AMC packages cover all building systems under a single contract with coordinated maintenance schedules, unified reporting, and centralized monitoring through our ERP platform.
For property managers handling multiple buildings, our platform provides comparative analytics across properties, identifies efficiency improvement opportunities, and ensures consistent service quality. Integration with building management systems (BMS) and tenant billing systems streamlines operations and provides transparency to tenants regarding facility maintenance.
With over 500 devices actively monitored across Hyderabad, WINDAY Associates has established itself as a trusted partner for smart building maintenance, combining technical expertise with technology-driven service delivery to meet the evolving needs of modern commercial facilities.
Get a free site survey and customized AMC proposal with transparent pricing and clear deliverables.
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